Right of withdrawal
Consumers have a right of withdrawal according to the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason.
The revocation period is 30 days from the day,
- on which you or a third party named by you, who is not the carrier, have taken possession of the goods or has taken possession of the goods, if you have ordered one or more goods as part of a uniform order and these are or will be delivered uniformly.;
- the day on which you or a third party named by you, who is not the carrier, have taken or will take possession of the last goods, if you have ordered several goods as part of a single order and these are delivered separately;
To exercise your right of withdrawal, you must send us (By Native GmbH, Auf dem Damm 8, 21647 Moisburg, phone: +49 (0) 4165 2169240, e-mail: hello@by-native.de) by means of a clear statement (eg a letter sent by mail, fax or e-mail) about your decision to revoke this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory.
You can fill out and submit the sample cancellation form electronically. If you make use of this option, we will immediately send you (e.g. by e-mail) a confirmation of receipt of such revocation.
To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
We may refuse to refund you for goods that can be shipped by parcel until we have received these goods back or until you have provided proof that you have returned these goods, whichever is the earlier.
We will pick up the goods that cannot be shipped by parcel.
You must return or hand over the goods that can be sent by parcel post to us without undue delay and in any case no later than 14 days from the day on which you notify us of the revocation of this contract. or to hand them over. The deadline is met if you send the goods that can be shipped as a parcel before the expiry of the 14-day period.
You shall bear the direct costs of returning goods that can be sent by parcel post. We shall bear the costs of returning goods that cannot be sent by parcel post.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.
Sample cancellation form
If you wish to cancel the contract, please complete and return this form.
To
By Native GmbH, Auf dem Damm 8, 21647 Moisburg
E-mail address: hello@by-native.de :
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only for communication on paper)
- Date
(*) Delete as applicable.
