Shipping and payments
Immediately after your order, your desired products are lovingly packed and on their way to you.
Domestic deliveries (Germany)
All orders over 50€ are shipped free of charge within Germany.
For orders with a value under 50€ we charge 5,90€ shipping costs.
Items that are shipped as bulky goods will be charged 30,00€. This is also the case with normally free shipping. The information about this is shown extra in the product.
Deliveries abroad
We deliver to the following countries:
| Country | Shipping costs |
|
Belgium, Denmark, France,
Luxembourg, Netherlands, Austria, Poland, Czech Republic
|
9,95€ |
| Italy, Sweden, Slovakia, Slovenia, Spain, Hungary | 12,95€ |
| Bulgaria, Estonia, Finland, Greece, Latvia, Lithuania, Romania | 14,95€ |
Shipping to these islands is excluded: Canary Islands, Åland Islands.
Items that are marked as bulky goods in the product description can be shipped outside of Germany on a case-by-case basis upon request. Please contact us individually at hello@by-native.de
Delivery times
Your package will be delivered climate neutrally with the Go Green shipping service of Deutsche Post (DHL). All orders are processed as quickly as possible. As soon as your order has left our warehouse, it will be delivered within 2 to 3 working days within Germany, and within 5 - 14 days for international deliveries.
Please note that we do not deliver on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made different arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time that you ordered.
Accepted payment methods
You can pay for your purchase with the following options:
- Payment by credit card
- Payment by PayPal
- Payment by Shop Pay
- Payment by Google Pay
- Payment by Sofortüberweisung (via Klarna)
- Payment by invoice (via Klarna)
If you pay by credit card, your credit card account will be charged upon conclusion of the contract.
Do you have any questions? You can find our contact details in the imprint.
