We will be delighted if you are satisfied with your order. If, contrary to expectations, you do not like a productwe want to make the return process as easy as possible for you. You can order products within 30 days send back. You will receive a refund for the returned items and any shipping costs incurred (if free shipping was not included in the order) via the payment method you used for your purchase.

Sustainability

For the sake of our environment and tocontribute to less CO2 emissions, we do not offer free returns and the customer bears the costs themselves.

If you are not sure whether a product is suitable for your home, pleasecontact us at and let our experienced customer service advise you. 

So it goes on:

Returns (product not to your liking)

Please note that you are responsible for the return shipping costs and that you must pay sufficient postage for the package.

The return is to:
By Native GmbH
Auf dem Damm 8
21647 Moisburg

Complaint (defective product or exchange):

We attach great importance to the quality of our materials and workmanship and subject every product to a quality check before dispatch. Should a product nevertheless have faults or defects , you can of course complain to us.

Please contact us directly by email: hello@by-native.de

Please include your order and invoice number, description of the complaint and your contact details. We will contact you immediately and find a solution.

In the event of an exchange or complaint, we will of course bear the return costs. We will also pay for returns that are explicitly counted as bulky goods.

We will process your return as soon as we receive it. You will receive a refund for the returned items within 14 working days via the payment method you used for your purchase. If you have any questions in the meantime, please contact our customer service.